FAQ
Find answers to the most common questions about Serapie devices, orders, shipping, and support.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
We want you to feel confident in your purchase. That’s why Serapie offers a 30-day money-back guarantee. If you are not satisfied, simply contact our support team and we’ll guide you through an easy return process.
How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery usually takes 7–12 business days, depending on your location.
How much is shipping? Where do you ship to?
We offer worldwide shipping. Costs are calculated at checkout and may vary by region. Free shipping is available on orders above a set value (check promotions on our site).
Can you tell me more about your shipping process?
Once your order is placed, you’ll receive a confirmation email. As soon as it’s shipped, you’ll get a tracking link to monitor your delivery in real time.
How can I track my order?
Tracking information will be sent to your email after dispatch. You can also log into your Serapie account to view the latest updates.
Will I pay customs?
Customs and import duties may apply depending on your country. These fees are the responsibility of the buyer.
Find answers about our products
Products Information
Are Serapie devices safe?
Yes. All Serapie devices use non-invasive light and microcurrent technologies designed for home use. They meet relevant safety standards and are gentle when used as directed.
Can I see your certificates?
Serapie devices are designed for at-home maintenance and enhancement. They can support visible improvements but do not replace medical or professional dermatological treatments.
How often should I use my device?
Most devices are recommended for 3–5 sessions per week, depending on your skin’s needs. Check the product manual for full instructions.
Can I use Serapie devices with skincare products?
Yes. In fact, many of our tools are designed to enhance the absorption of serums and creams. Always use water-based products unless otherwise specified.
Are there any side effects?
Our devices are designed to be gentle. Some users may experience slight warmth or redness after use, which typically fades quickly.
Find answers about placing orders, payments, and checkout
Orders & Payments
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options shown at checkout.
Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us within 12 hours, we’ll do our best to update or cancel it.
Do you offer discounts or promotions?
Yes. Subscribe to our newsletter or follow us on social media to stay updated on special offers.
Find answers about warranties, product guarantees, and customer support
Warranty & Support
Do Serapie devices come with a warranty?
Yes, all devices include a 6-month limited warranty against manufacturing defects.
How do I contact support?
You can reach us via our Contact page, or email support@serapie.com / info@serapie.com
"I’ve been using the Serapie Luminé for just a few weeks and already notice my skin looks brighter and smoother. Customer service was also excellent — they answered all my questions quickly."
Anna K., Berlin, Germany